Tietoevry Tech Services Czechia s.r.o.
Senior Service Architect - Server Management Linux Ops
Jan 2019 - Present
I'm part of Server Management Linux Operations team, my role is basically to make a daily life in operations much easier. Provide technical experties, establish training(s), improve processes and the service itself to increase customers satisfaction.
- technical POC for other teams and customers
- communication with vendors
- maintaining monitoring baseline
- participating in product development, projects
- automation
- reporting
- training other team members (especially newcomers)
- maintaining documentation (KBs, wiki, confluence, git...)
- providing technical support to team members
- technical coordinator for major incidents during out of office hours
- following ITIL
OKIN BPS, a.s.
Team Lead - Cloud Unix T1
Sep 2016 - Dec 2018
I was leading the team of 10 Unix Incident Management Engineers. I was responsible for recruitment, training, development, feedback, employee performance assessment, technical expertise and team administration.
- coordinating daily operation
- assigning and delegating tasks
- approving the day-to-day operations (e.g. attendance, access to systems, utilization, etc)
- ensuring that individual tasks are performed according to the set of processes, procedures and metrics
- regular reporting
- managing, guiding, evaluating and motivating entrusted employees
- responsibility for entrusted budget, including revenue and costs
- dealing with escalations
- following ITIL
- providing technical support to subordinates
- participating in company projects
OKIN BPS, a.s.
Senior Unix/Linux Server Administrator / TL deputy
Jul 2015 - Aug 2016
Oracle Solaris (10, 11), RHEL (5, 6) and AIX
Windows Server (2003, 2008, 2012)
- Performing more difficult tasks
- Taking care of complicated maintenances
- Bash scripting
- Updating knowledge base and wiki
- Participate in process improvement
Since September 2014 my duties have been extended to the role of a Deputy Team Lead.
- Assisting from a technical point of view during meetings
- Preparing reports and statistics for managers
- Representing the team leader during her absence
OKIN BPS, a.s.
Junior Unix/Linux Server Administrator
Mar 2014 - Jun 2015
Oracle Solaris (10, 11), RHEL (5, 6) and AIX
Windows Server (2003, 2008, 2012)
- Installation, administration, patching, upgrading
- DNS/BIND/Apache/SysEDGE configuration
- Middleware updates
- Certificates renewal (Apache, Stunnel)
- Incident, change, problem management
- Troubleshooting
- Communicating with vendors HP, Oracle, Zensar
- Accounts administration - Kerberos
- Backup - IBM Tivoli Storage Manager
Wincor Nixdorf s.r.o. (Diebold Nixdorf s.r.o.)
Retail Field Service Technician
2011 - 2013
- installation, support and repair POS (Point of Sales), retail systems, servers and PCs for retail customers like
Makro, Tesco, Kaufland, Lidl, Penny etc.
- communication with clients on daily basis
- taking care of dedicated customers in Moravia-Silesian region
ZFP akademie, a. s.
Financial consultant and sales representative
2010 - 2011
- acquisition of new clients
- taking care of existing clients
- focus on the financial market
- teamwork
SEKO system s.r.o.
Service Technician
2008 - 2010
- installing and maintaining copy machines
- installation of beamers, data projectors and AV technology to a meeting rooms and classrooms over the region
- technical support
- administration of company network and local PCs/laptops